Cox High Speed Internet Receives PC Magazine’s Readers’ Choice Award for Third Year in a Row
Atlanta, GA – Cox Communications today announced that it received its third PC Magazine Readers' Choice Award for its Cox High Speed Internet service. The PC Magazine survey was based on responses by over 9,000 broadband users, including DSL and satellite customers.
“Cox continues to focus on providing fast speeds, superior customer service and the features that are most important to our customers,” said Steve Gorman, Vice President of marketing & management for Cox High Speed Internet. “This year we've introduced several new features and benefits that further increased the value of our service.”
PC Magazine surveyed its readers, nearly 90% of whom use a broadband Internet connection. The survey consisted of ten satisfaction-related questions survey participants evaluated their ISP on a 1-10 scale, ranging from poor to excellent. Customers rated Cox overall as an 8.1, compared to an overall industry average of 7.5. Cox ranked above the industry average in connection speed, connection reliability, ISP-provided email, fees and customer service. The survey results also show that Cox customers gave Cox a score of 8.2 when asked the likelihood of recommending the ISP, compared to the industry average of 7.5.
“We continue to enjoy phenomenal growth of our Cox High Speed Internet service, and we know this is in large part due to the customer recommendations,” said Gorman. “We appreciate that our customers are vocal about their positive experiences with Cox High Speed Internet service.”
PC Magazine's survey showed that cable providers overall are tops in the broadband arena for speed. Part of Cox's success as an Internet service provider can be attributed to its commitment to keeping customers secure online. All Cox High Speed Internet customers can download a free a suite of security software including anti-virus, parental controls, anti-spyware, spam blocker, pop-up blocker and firewall, accessible at www.safeisbeautiful.com. Cox's commitment to customer education is also demonstrated through www.cox.com/takecharge - a web site that offers valuable information about how customers can “Take Charge” of their Internet safety.
The PC magazine recognition follows recent news that Cox received the highest honor in J.D. Power and Associates' 2005 Internet Service Provider Residential Customer Satisfaction StudySM. Cox ranked “Highest in Customer Satisfaction Among High-Speed Internet Service Providers.” J.D. Power and Associates surveyed over 6,000 cable and DSL high-speed Internet customers nationwide.
About Cox Communications
Cox Communications, a Fortune 500 company, is a multi-service broadband communications company with more than 6.6 million total customers, including more than 6.2 million basic cable subscribers (these numbers are an approximation as Cox continues to assess the effect of population loss in New Orleans in the wake of Hurricane Katrina). The nation's third-largest cable television provider, Cox offers analog cable television under the Cox Cable brand as well as advanced digital video service under the Cox Digital Cable brand. Cox provides an array of other communications and entertainment services, including local and long distance telephone under the Cox Digital Telephone brand; high-speed Internet access under the Cox High Speed Internet brand; and commercial voice and data services via Cox Business Services. Local cable advertising, promotional opportunities and production services are sold under the Cox Media brand. Cox is an investor in programming networks including Discovery Channel. More information about Cox Communications can be accessed on the Internet at www.cox.com.
Media Contact: David Grabert