Cox Communications Delivers Digital Telephone Service to Southwest Louisiana; Southwest Louisiana Marks 17th Telephone Market for Cox
ATLANTA--(BUSINESS WIRE)--Nov. 15, 2004--Cox Communications Inc., the nation's leading cable telephone provider, today announced the availability of Cox Digital Telephone in Southwest Louisiana for local and long-distance telephone service. Southwest Louisiana marks the 17th telephone market for Cox and the fifth market in which Cox has deployed Voice over Internet Protocol (VoIP) technology. Recently, Cox launched Cox Digital Telephone via VoIP in Tulsa, Okla., Baton Rouge, La., and West Texas.
"Cox Digital Telephone provides outstanding value to the customers we serve," said David Pugliese, Cox's vice president of product marketing and management. "Today, more than 1.2 million people choose Cox's telephone service for savings, quality service and simplified billing and payment options far greater than the incumbent telephone provider."
The launch in Southwest Louisiana further supports Cox's long-term vision to bring telephone service to all of its markets. In doing so, Cox has proven that cable providers can be successful as telephone providers, as evidenced by recent findings by J.D. Power and Associates. For the second consecutive year, Cox ranked highest in the Residential Local Telephone Customer Satisfaction Study(SM) in the Western Region(a). Nationwide, Cox's bundled customers ranked Cox No. 1 in customer satisfaction for bundled long-distance telephone service in J.D. Power and Associates 2004 Long Distance Telephone Service Study(SM)(b).
For further information on Cox's VoIP technology, visit http://media.corporate-ir.net/media_files/IROL/76/76341/May_whitepaper _2.pdf. (Due to its length, this URL may need to be copied/pasted into your Internet browser's address field. Remove the extra space if one exists.)
About Cox Communications
Cox Communications Inc. (NYSE: COX), a FORTUNE 500 company, is a multi-service broadband communications company with approximately 6.6 million total customers, including approximately 6.3 million basic cable subscribers. The nation's third-largest cable television provider, Cox offers both analog cable television under the Cox Cable brand as well as advanced digital video service under the Cox Digital Cable brand. Cox provides an array of other communications and entertainment services, including local and long-distance telephone under the Cox Digital Telephone brand, high-speed Internet access under the Cox High Speed Internet brand, and commercial voice and data services via Cox Business Services. Local cable advertising, promotional opportunities and production services are sold under the Cox Media brand. Cox is an investor in programming networks including Discovery Channel. More information about Cox Communications can be accessed on the Internet at www.cox.com.
(a) J.D. Power and Associates 2004 Residential Local Telephone Customer Satisfaction Study(SM). Study conducted among 10,579 residential users of local telephone services. The Western region includes 16 states. www.jdpower.com
(b) J.D. Power and Associates 2004 Residential Long Distance Customer Satisfaction Study. Study conducted among 10,579 residential long-distance users. Bundled segment includes residential long-distance customers who are billed for other telecom services on the same statement. www.jdpower.com
CONTACT: Cox Communications, Atlanta Media Contact Bobby Amirshahi, 404-843-7872 Bobby.Amirshahi@Cox.com SOURCE: Cox Communications