Lewis Simons Named Executive Director of Online Customer Care for Cox Communications
ATLANTA – The appointment of Lewis Simons to Executive Director of Online Customer Care for Cox Communications Inc was announced today by Steve Gorman, Vice President, Online Strategy & Interactive Media.
In this role, Simons, in close partnership with customer care, will be responsible for building, managing and leading Cox’s e-care efforts. This includes implementing strategic goals designed to maximize the value of using online support for Cox Communications customers. Additional responsibilities include budget/ROI planning, and working with information technology to build and manage critical support systems.
In making the announcement, Gorman said, “Lewis’ in-depth knowledge of both online and offline support operations, combined with his passion for creating a world-class customer service experience, are uniquely suited for this position.”
Prior to joining Cox, Simons served as a Senior Manager for Dell, Inc where he was responsible for Support Call Center management, eSupport strategy development, support content management and online customer experience program oversight.
Simons holds a Bachelor of Science in Business Administration and has completed post graduate work at Central Missouri State University and The University of Phoenix.
About Cox Communications:
Cox Communications is a multi-service broadband communications and entertainment company with more than 6.2 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network. Cox Business is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. Cox Communications wholly owns and operates the Travel Channel. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com, www.coxbusiness.com, and www.coxmedia.com.
CONTACT: Kim Dimson (404) 269-4652