Cox Ranked Highest Among Business Data Providers in J.D. Power and Associates Study
Cox Leads All Providers in Small/Midsize Business Segment
ATLANTA – Cox Business announced today that the company leads all providers of small and midsize business data solutions in customer satisfaction, according to the J.D. Power and Associates 2008 Major Provider Business Telecommunications StudySM released today.
Cox ranked particularly high in the following categories: performance and reliability; sales representatives/account executives; billing; cost of service and customer service. Cox’s overall rating leads all other providers, including traditional telecommunications providers and other multiple system cable operators (MSOs).
“Businesses rely on data services to link to critical information sources, key suppliers, remote work sites and customers,” said Kristine Faulkner, vice president of product development and management for Cox Business. “Cox remains focused on delivering a broad portfolio of reliable solutions that enable businesses to operate more effectively. We are pleased that our efforts to serve as the preferred and trusted provider of businesses are indicated in the latest J.D. Power and Associates study.”
Cox Business provides a full portfolio of voice, data and video services to more than 240,000 business customers in Cox markets across the U.S., including small businesses, multi-location enterprises, regional healthcare providers and federal, state and local government organizations. In 2007, Cox became the first multiple system cable operator to enter the top tier of U.S. business Ethernet providers, according to Vertical Systems Group. Cox was also recognized in J.D. Power and Associates’ 2006 Major Provider Business Telecommunications Services StudySM – Data for highest customer satisfaction among small/midsize business data service providers in the nation.
The 2008 Major Provider Business Telecommunications Services Study is based on responses from 2,422 business customers with telecommunications data services at small/midsize and large enterprise businesses in the United States and includes evaluation of their data service providers. The study was fielded in March and April 2008.
Additional information on the J.D. Power and Associates 2008 Major Provider Business Telecommunications StudySM, including full ranking charts, is available online at http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2008073.
About Cox Communications
Cox Communications is a multi-service broadband communications and entertainment company with more than 6.2 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network, as well as integrated wireless services. Cox Business is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. Cox Communications wholly owns and operates the Travel Channel. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com, www.coxbusiness.com, and www.coxmedia.com.