Cox Names Nelson Mower Vice President of Customer Contact Management
ATLANTA - Cox announced today that it has appointed Nelson Mower as vice president of customer contact management. Mower will be responsible for developing customer immersion strategies, identifying cost process improvements and leading key development initiatives based on customer requirements. In addition, Mower will be partnering with key business units to identify opportunities to improve operational efficiencies.
Mower began his career at Cox as the vice president of finance for the Las Vegas system where he was responsible for Finance, IT, Supply Chain and Residential Construction. Subsequent to his finance role, he was named VP of operations for Cox's Arkansas market where he was responsible for local sales, customer service, field services and retail operations. When Cox merged its Kansas and Arkansas cable systems, Mower assumed the role of vice president of IT and process improvement. His extensive background in operational effectiveness and efficiency include work flow transformation and customer service standardization initiatives.
In making the announcement, Cox’s Senior Vice President of Customer Operations, Kimberly Edmunds said, “Nelson’s extensive background in operations and finance will be an integral part in building a core competency to map the Cox customer experience.”
Mower’s most recent experience as vice president of IT and continuous improvement for the Arkansas/Kansas and Oklahoma systems resulted in the optimization of the customer assurance plan, which significantly improved revenues from the program. Other accomplishments include work flow enhancements and improved trouble shooting training, which reduced Cox Digital Telephone service calls by 10 percent.
Before joining Cox, Mower, an honors graduate from the University of Texas at Tyler, was division controller for Prime Cable and a corporate controller for Reliability Incorporated.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for five years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.