Paul Cronin Appointed Senior Vice President of Customer Experience
Seasoned general manager moves from New England operations to direct national customer initiatives
ATLANTA - Cox Communications announced today that Paul Cronin has joined the national operations team in Atlanta as senior vice president of customer experience, reporting to newly appointed Executive Vice President and Chief Operating Officer Jill Campbell. In this role, he will be responsible for ensuring a seamless customers service experience across all product lines and communication channels.
The move was effective in May. A search for Cronin’s New England-Cleveland system successor is currently underway.
Cronin is a 25-year cable industry veteran who began his career at Cox in the company’s New England cable system in 1999 as vice president of customer care. Prior to his recent promotion, Cronin served as general manager of the company’s New England-Cleveland system, a three-state, 1,400-employee operation serving several hundred thousand customers in Rhode Island, Connecticut and Ohio. Before joining Cox, Cronin enjoyed a successful career with Media One and Continental Cablevision.
“Paul’s background includes directing large customer care organizations and providing strategic operational leadership across diverse teams and functions,” said Jill Campbell, executive vice president and chief operating officer. “Cox has consistently been recognized for its customer experience leadership among its competitors. We believe Paul can help enhance our performance further to increase satisfaction and deliver positive business results.”
Cronin earned an MBA from Providence College and a bachelor’s degree in business administration from Plymouth State College (N.H.).
About Cox Communications:
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet and telephone services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity seven times, including the last six years. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.